The role focuses on strategic account development, commercial ownership, and coordinating internal teams to deliver consistent value.

Key Responsibilities

• Own new logo focus with 50% of time working with enterprise accounts managers as an overlay, focusing on account penetration and identifying white‑space opportunities across all FluidOne pillars.
• Deliver structured QBRs, covering performance, risks, roadmap progress, and commercial opportunities.
• Maintain strong CRM hygiene to support accurate forecasting, pipeline visibility, and commercial reporting.
• Act as the conduit between clients and internal teams, ensuring alignment across technical, operational, project management, and commercial functions.
• Build and execute account plans, IT roadmaps, and risk registers aligned to client objectives.
• Lead commercial negotiations, including renewals, and contract changes with senior stakeholders.
• Work with Solution Architects, Technical Account Managers, Project Managers, and Operations to scope, design, with solutions across Connectivity, Mobile, Modern Workspace, Cyber, and Managed Services.
• Support onboarding and project delivery by ensuring consistent communication and a smooth client experience, working closely with Project Managers throughout delivery.

Key Requirements

• Experience in IT, technology, managed services, or MSP environments, ideally with enterprise or mid‑market clients.
• Strong commercial acumen with the ability to identify, shape, and close opportunities across multiple product pillars.
• Confident communicator capable of leading QBRs and engaging senior stakeholders.
• Highly organised, proactive, and able to manage complex accounts with multiple workstreams.
• Strong customer‑first mindset with excellent problem‑solving skills.
• Ability to coordinate cross‑functional teams, including Project Managers, to deliver successful outcomes.
• Keen listener with strong attention to detail and the ability to spot white‑space opportunities.
• Professional, credible, and able to build long‑term relationships.
• Full UK driving licence.

Benefits after probationary period:

• Subsidised health and dental care
• Employee Assistance Programme (EAP)
• Life assurance (3x salary)
• Discount platform
• Pension contribution – 5% company contribution
• Generous holiday entitlement
• One day off for birthday
• Half price internet connectivity
• Ride2Work scheme
• Department incentives
• Volunteer day scheme