.

• • Develop a strong relationship with the on-site stakeholders and an understanding of the needs of the colleagues to enhance the colleague experience 
  • Deliver an un-compromised colleague experience through curated events
  • Create a collaborative environment amongst colleagues across the workplace promoting Future of Work behaviours and drive community engagement between colleagues 
  • Engage with colleagues to understand workstyle behaviour’s and make recommendations on how to improve the overall employee experience 
  • Provide a top-quality end-to-end VIP visitors experience (from parking, meet & greet…etc.)
  • Ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey
  • Maintain a strong awareness of business activity communicating all updates with team members 
  • Host the main reception area energising the space and creating lasting impressions
  • Managing the reception inbox, responding to queries and booking rooms on request
  • Provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach
  • Act as gatekeeper of the signage and communication displays and materials
  • Fluency of both internal and external VIPs to constantly recognise and deliver service excellence
  • Liaising with PA/EA teams, clients & visitors and providing excellent customer service – creating “wow” moments when the opportunity arises
  • Ensure that the visitor and client spaces are always immaculate, taking ownership of the space and reporting issues appropriately
  • Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
  • Provide administrative support to our client (scanning, printing etc.)
  • Carry out daily checks on all areas of the building, ensuring everything is in good working order
  • Proactively logging work orders and seeing them through to completion
  • Issue keys to contractors as required
  • Escort contractors as needed throughout the building
  • Ensure Security and Health & Safety procedures are always adhered to
  • Continually develop expertise of business operation and client knowledge to exceed in service delivery
  • Using empowerment for problem resolution whilst enhancing visitor and client experience
  • Ensure a commitment to service excellence recognised with service STARs
  • To work flexibly across reception and the client floors, or wherever assigned by your Team Leader/Manager, based on business needs.

Guest Services Operation and Communication

• • Adaptable to work with a positive approach throughout the guest experience operation including some overtime for holiday cover, sick cover and some occasional travel to Whiteley to provide cover
  • Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
  • Maintain a strong awareness of business activity communicating all updates with team members
  • Communicate to the Guest Services Team Leader /Manager any new / ongoing / potential issues and complaints so that they are addressed accordingly
  • Support the training of new team members
  • Liaising with other departments, namely security, facilities and hospitality services

Personal Presentation and Responsibilities

• • Maintain a professional, polite and considerate manner always
  • Adhere to uniform and presentation standards as per the personal appearance guidelines
  • Taking ownership of guest services responsibilities to constantly develop service standards